Privacy Policy

Who we are

This website is operated by TRAC Solutions LLC, doing business as Steamatic of Eau Claire ("we", "us"). Our office is located at 4755 London Rd, Eau Claire, WI 54701. You can reach us at 715-834-8822 or dbackstrom@steamaticwwi.com.

Information we collect

• Information you give us: name, phone number, property address, damage type, and any description you submit through our service request forms, by phone, or by email.
• Usage information: basic technical details such as browser type, device type, pages viewed, and referring pages, collected automatically when you visit the site.

How we use your information

• To respond to your request and schedule or dispatch service.
• To communicate about your project, estimates, and follow-up work.
• To coordinate with your insurance carrier or adjuster when you ask us to.
• To improve our website and understand how visitors use it.
• To meet legal, tax, and recordkeeping obligations.

Sharing your information

We do not sell your personal information. We share it only as needed with service providers who help us operate our business (for example, hosting, scheduling, or communication tools), with parties you direct us to such as your insurance carrier, and when required by law.

Calls, texts, and email

By submitting a request or calling us, you agree that we may contact you at the phone number or email address you provide in order to respond to your inquiry. Message and data rates may apply. You can ask us to stop contacting you at any time.

Cookies and analytics

Our site may use cookies or similar technologies to keep the site working properly and to measure traffic. You can control cookies through your browser settings; disabling them may affect how parts of the site behave.

Data retention and security

We keep request and project records for as long as needed to provide service and to satisfy business and legal requirements. We take reasonable steps to protect your information, though no method of transmission or storage is completely secure.

Your choices

You may ask us to access, correct, or delete the personal information we hold about you. Contact us using the details above and we will respond as required by applicable law.

Children's privacy

Our site and services are intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. The revised version will be posted on this page with a new date above.